Error Code 16:
Patch ONLY for Version 5 DVDs for Mac users upgrading to Yosemite OSX10.10
Since our Wordshark and Numbershark 5 DVDs were produced, Apple have further upgraded and altered their operating system. As a result, customers upgrading to or running OSX 10.10 “Yosemite” will experience an “Error Code 16” when attempting to install or run either program.
We have produced a fix for this issue for both programs, available as free downloads: Please click to download the patch for your program, and read the instructions below whilst the file downloads. This normally takes between 5 minutes and 2 hours, depending on your broadband connection speed.
The .dmg file is usually saved into the downloads folder, unless you have specified an alternative location:
To apply the download:
Start by checking the program DVD is NOT currently in your DVD drive.
Delete the current Wordshark/Numbershark 5 program by dragging it from Applications to Trash.
IF you already have the program icon in the dock please also delete this.
Double click on the .dmg file to mount the disk image. This should appear on your desktop:
Drag the Wordshark/Numbershark 5 folder into the Applications folder, as shown by the grey arrow above.
After copying has finished, unmount the disk image by dragging to Trash, or by ejecting from ‘devices’.
Insert your program DVD into the machine. Give it a few seconds to be recognised by the OSX.
Go to your Applications folder. Launch the program via the Wordshark/Numbershark 5 app.
You can drag the app to your dock for easy access in the future.
This installation window may appear automatically after a few seconds. If it does not, double-