3. Personal Requirements for the job holder
3.1 A high standard of spoken and written English and in particular the skill to communicate with clarity and brevity.
3.2 An ability to vary your telephone manner to deal appropriately with a wide range of customers.
3.3 You will be a self-
3.4 You will be comfortable with computers, standard office software, use of databases, e-
3.5 Experience of working in technical and/or customer support at a level which needs personal initiative is desirable.
3.6 Ideally, but not essentially, you will have experience of managing networks in an education environment.
3.7 A longer career history involving IT, administration and employment in other fields, particularly education, would be welcome.